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Contact Member Support:

Chat

We recommend using the chat feature in the bottom right corner of the screen for the best service experience.

Or you can schedule an appointment to chat with us at a time that suits you.

Phone

Phone number: 888.777.7077

Email

Send us your comments or questions via our email form.


Frequently asked questions

Running into issues? We’re here to help.

What’s the new website all about?

In a word, you. Based on what AICPA members told us, we’ve built a new personalized experience from the ground up.

Your preferences are front and center, so you’re in control of the information you see – content and CPE offerings relevant to your career stage, professional goals and day-to-day decisions.

And you can change the settings at any time, as you expand interests and build new skill sets.

Tell me about the personalized content. How does it work?

When you first logged into the new website, you selected areas of professional interest. We refer to them as “topics” and “subtopics.”

We recommend following at least three topics. That way, you’ll see content and learning that match your selections on your homepage timeline. Additional filters and sorting are available, so you can be even more specific about the content you see.

In the coming months, we’ll add more topics/subtopics and offer up more content.

How do I edit my preferences?

Option 1:
Visit the Preferences page in your profile to follow any topics.

Option 2:
When you’re on a content page, follow and unfollow topics under “Mentioned in this article.”

Insider’s tip >> Don’t forget to select “Save changes” after you’ve edited your preferences.

I’m looking for something that’s not in my timeline.

On your laptop/desktop: Enter your search terms in the search bar at the top of your homepage.

On your phone: Tap the magnifying glass icon in the upper right-hand corner, and enter your search terms.

We’re adding content and CPE products to the new site every day. Right now, you’ll see some of our most popular articles, podcasts and media from AICPA blogs, Journal of Accountancy, The Tax Adviser and the Association.

Where can I check or update my AICPA membership details?

You can still view and update your profile on the previous AICPA.org – including your contact information, employer, skills and volunteering interests.

How do I access my CPE and purchased products?

  1. Visit the Purchases page. Your current products will be displayed under the Active tab.

  2. Select the Access Now button, which will open a new window.

  3. Select the name of the product you want to access.

For detailed guidance, including step-by-step instructions with screenshots, download the AICPA store FAQ.

When does my access expire?

With the exception of webcasts and some certificate programs, online CPE courses typically expire a year from the purchase date or shipping date for CPE textbooks. To locate your course's expiration date, log into future.aicpa.org, click on your name in the top right, and select Purchases.

How do I renew my product subscription?

  1. Visit the Purchases page. Your current products will be displayed under the Active tab.

  2. Select the Buy Again button next to your product.

  3. Check out through our new shopping cart.

Your subscription will renew with a start date that follows your current subscription end date. For detailed guidance, including step-by-step instructions with screenshots, download the AICPA store FAQ.

How do I download a CPE certificate?

  1. Visit the Purchases page. Your current products will be displayed under the Active tab.

  2. Select the Access Now button next to your products.

  3. Select the Transcript button in the main navigation.

  4. For completed courses, select the View Certificate button to the right of the product name. This will bring up a new window where you can rename and save your certificate as a PDF.

For detailed guidance, including step-by-step instructions with screenshots,
download the AICPA store FAQ.

How do I download a CPE transcript?

  1. Visit the Purchases page. Your current products will be displayed under the Active tab.

  2. Select the Access Now button next to your products.

  3. Select the Transcript button in the main navigation. If needed, filter the dates, then select Save as PDF.

How do I register a group for a webcast?

For 2-5 registrants, click on the “Start order” button on the webcast product page that you wish to purchase. Fill out the information requested and submit the form. You will be contacted in 48 hours to complete your order.

For 6+ registrants, please contact our Group Sales Team by calling 1-800-634-6780 (option 1) or fill out this form(https://cloud.e2.aicpa.org/b2b-aicpa?icid=future-referrer:4156b18b-5848-43c7-b8ee-a69b1ca559fa).

If the event is in 2 business days, please contact our GEC department by calling 1-800-777-7077 or by clicking the live chat button to ensure you receive access before the event starts.

I’m having issues with a discount or promo code.

Check that you’re logged in. That’s the first step to receive discounts related to your membership.

To enter a promo code on the My Cart page:

  • On your laptop/desktop: The promo code box is on the right.

  • On your phone: The promo code box is in the footer.

Not all items in your cart may be eligible for the discount, based on the terms and conditions of the promo code.

How do I request a refund?

We offer a 100% customer satisfaction guarantee on most of our products. If you’re not satisfied with your purchase, please review our refund policy and then contact us.

Can I give you my feedback about the new site?

Absolutely – and we’re counting on it.

Keep in mind you’re part of a select group of AICPA members who will shape how this website will evolve and grow. You’ll see new features on a continual basis, and we’ll make improvements based on your feedback.

Here’s how:

Rate the content selection using the survey near the bottom of each piece of content.

Email us for direct feedback about your experience.

My question wasn’t answered here.

Sorry about that! Find more answers about your membership dues, CPA license updates, address changes and more.