Before you return any item(s), you must contact the service center at 888.777.7077 or firstname.lastname@example.org, 9am-6pm ET, Monday-Friday. All products should be returned in an insured and traceable manner.
No refunds will be issued for online CPE subscription products, which includes CPExpress and Annual Webcast Pass.
Full refunds may be issued for non-CPE subscriptions, such as magazines and newsletters, within 30 days of purchase date. Products within the Online Professional Library may receive a full refund within 10 days of purchase.
Non-Subscription CPE Products:
Individual, online courses may receive refunds within 30 days of purchase if you are not satisfied; however, no refund will be issued for CPE courses if there is a certificate of completion in transcripts.
Print products are eligible for a refund if returned within 30 days of the shipping date, provided the products are in saleable condition. Shipping fees are nonrefundable. Bulk orders of 10 units or more are not eligible for a refund. To initiate a return from the U.S., locate your purchases within your profile, then select the “Return item” button next to the item. Be sure to enclose a copy of the packing list with your return. For refunds from outside the U.S., first contact us.
Full refunds for all eBook products will be issued for requests received within 14 days of purchase.
Downloadable or PDF Products:
All downloadable or PDF products are non-refundable.
You may cancel without penalty if written cancellation requests are received up to and including 45 days prior to the start of the conference. Due to financial obligations incurred by the AICPA, a credit less 50% of the registration fee will be issued for written requests received up to and including 21 days prior to the start of the conference. No refunds or credits will be issued on cancellation requests received less than 21 days prior to the start of the event.
You may cancel and receive a refund if cancellation request is received up to and including 15 days prior to the start of the conference. You can cancel and receive a 100% credit if your cancellation is received up to and including 7 days of the start of the conference. Due to financial obligations incurred by the AICPA, a 60% credit will be issued for requests received up to the day prior to the start of the conference. No refunds or credits will be issued on cancellation requests received once the online conference begins.
Refunds, less 50% administrative fee, will be issued if cancellation requests are received up to a day prior to Web Event. No refunds will be issued if cancellation requests are received during the Web Event or after the Web Event completion. For Annual Webcast Pass, please refer to the CPE Subscriptions policy.
AICPA Product Replacement Policy
AICPA will replace any damaged products free of charge within 60 days of shipment.
Resolution of Disputes
Transactions at this site are covered by binding arbitration. Any controversy or claim arising out of or relating to the use of this Web site that cannot be settled to your satisfaction by our member satisfaction team shall be settled by arbitration in New York, New York. Such disputes will be administered by the American Arbitration Association (https://www.adr.org/), 335 Madison Avenue, 10th floor, New York, New York 10017-4605, (800) 778-7879, in accordance with its Arbitration Rules, and judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
Should you feel that there has been a breach to the integrity or security of this site, please contact the service center immediately at 888.777.7077.