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Optimizing Performance Through Listening and Observing
Management Accounting
CPE Self-study

Optimizing Performance Through Listening and Observing

This CPE course provides essential information on how to listen to and observe others.

$39.20 - $59
Do you have an AICPA membership? Log in to apply your member discount.

Format

Online

NASBA Field of Study

Communications and Marketing

Level

Basic

CPE Credits

1

Author(s)

Katie Demain

Availability

1 year

Learning Outcomes
  • Recognize how your personal performance will benefit from more advanced listening and observing skills.
  • Identify barriers to listening.
  • Recognize which of the four levels of attention model a conversation is operating at.
  • Recognize the role of questioning as a listening device.
  • Recognize the role empathy plays in deepening trust.
Key Topics
  • How to improve your level of attention.
  • How to ask skillful questions.
  • How to show empathy.
Product Details

This self-study online course is part of the Happiness at Work Series.

Listening and observing are essential leadership skills fundamental to all good working relationships. When someone feels listened to and heard, it directly affects not only their performance, but also their commitment and overall happiness at work.

This CPE self-study online course will provide you with essential information on how to listen to and observe others so that you can optimize your own work performance, as well as that of your colleagues.

Pricing
Do you have an AICPA membership? Log in to apply your member discount.
Nonmembers
Online
$59.00
AICPA Members
Online
$49.00
CITP Credential Holders
Online
$39.20

Looking for group pricing?

We can help with group discounts. Call us at 1-800-634-6780 (option 1) or email us at salessupport@aicpa.org

Contact us
Credit Info
CPE Credits
Online
1
NASBA Field of Study
Communications and Marketing, Personal Development
Level
Basic
Prerequisites
None
Access
Online
This is a digital product. You will have access to the content for 1 year after purchase date.
Instructors
Katie Demain
"Katie is an International Partner at iOpener. She designs and delivers leadership programs and has been leading teams of facilitators, coaches and actors, working across various continents for multinational organizations, top business schools and governments as well as the U.N. since 2008. In Katie‘s earlier years, she led teams of journalists to develop special economic reports on countries as diverse as Mexico, Nigeria, Russia and Indonesia. This placed her in the privileged position of being able to interview world leaders and industry gurus; to witness their leadership and communication styles first-hand. She specializes in Positive Leadership and couples this with her understanding of personality types, organisational development and cultural context. Katie is also a public speaker and thought leader on the Science of Happiness at Work™. She is often interviewed on radio programs and has spoken at international conferences and at U.N. Forums. Katie has lived and worked in twelve countries over the past thirty years; and has recently moved back to the U.K. from South Africa."
Accessibility

The Association is dedicated to removing barriers to the accountancy profession and ensuring that all accountancy professionals and other members of the public with an interest in the profession or joining the profession, including those with disabilities, have access to the profession and the Association's website, educational materials, products, and services. The Association is committed to making professional learning accessible to all. This commitment is maintained in accordance with applicable law. For additional information, please refer to the Association's Website Accessibility Policy. For accommodation requests, please contact adaaccessibility@aicpa-cima.com and indicate the product that you are interested in (title, etc.) and the requested accommodation(s): Audio/Visual/Other. A member of our team will be in contact with you promptly to make sure we meet your needs appropriately.

Optimizing Performance Through Listening and Observing
Select from the following options:
Online
$59.00
Nonmember Price
$59.00
Price excluding sales tax
$59.00
Do you have an AICPA membership? 
Log in to apply your member discount.
Shipping cost and sales tax will be added later during checkout

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