Customer Service is moving to Customer Experience, and modern firms must keep up with their clients.
NASBA Field of Study
Communications and Marketing
Customer Service is moving to Customer Experience, and modern firms must keep up with their clients, or fail at sustainability. Competition is no longer just down the street. Clients are demanding more value, and wanting a shift from reactive reporting to real time services. In the future, the customer experience will be measured by value, contribution, impact and sustainability.
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