Customer service is moving to customer experience. Learn techniques for delivering great customer experiences and building strong relationships with clients.
Jul 19, 2021
NASBA Field of Study
Communications and Marketing
With cloud-based solutions, clients can choose a firm that is not in their zip code. Clients demand value and want real-time services, not reactive reporting. In the future, the customer experience will be measured by value, contribution, impact and sustainability.
In this part of the Next Steps series, you'll learn:
Group ordering for your team
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